Contact Us

We're here to help.

Whether you have a question about a product, your order, shipping, returns, wholesale opportunities, or simply want to say hello, we'd love to hear from you.

Customer Support

Email: hello@potomaccandleco.com

We strive to respond to all inquiries within 1–2 business days.

Before You Contact Us

To help us assist you as quickly as possible, please include:

• Your name
• Order number (if applicable)
• A brief description of your question or concern

If you're contacting us about a damaged or incorrect order, please include photos of the product and packaging whenever possible.

Business Hours

Customer support is available Monday through Friday. Messages received on weekends or holidays will be answered as soon as possible during the next business day.

Thank you for supporting Potomac Candle.

We appreciate every customer and are committed to providing exceptional service from the moment you place your order until it arrives at your door.

Every Season Has a Story. We look forward to being part of yours.